Our friendly and experienced leisure centre team are happy to help you with any queries you might have from membership queries to class bookings.
Please carefully read the contact options below before contacting us.
If you are a current or former member of Park Pool always make sure you have your Member Number to hand and include it in all of your correspondence with us.
Urgent Centre Enquiry
For urgent centre enquiries, please call our Reception Team on 01695 576325. Please note our Reception Team cannot process or handle membership cancellations or freezes.
General Centre Enquiry
If you have a general centre enquiry that you’d like to talk to the Park Pool team about, please email us by pressing the button below. To allow us to provide you with the best possible service, please include your full name, email address, a contact phone number and your Membership Number (if you have one) in your email.
New Membership Enquiry
If you would like to enquire about a new membership with us, please fill out the short contact form at the bottom of our Membership Page by clicking the button below. Our dedicated Membership Advisors will contact you shortly after the form has been submitted.
Swimming Lesson Enquiry
Learning to swim is an essential life skill, if you are interested about learning more about our swimming lessons or signing up for a swim lesson membership, please fill out our short contact form at the bottom of our Swimming Lesson Enquiries page by clicking the button below. Our expert Swimming Instructors will contact you shortly after the form has been submitted.
If you already have swimming lessons with us and need to speak to one of our Swim Instructors, please click the button below and include your Membership Number, full name, email address and a contact phone number in your email.
School Holiday Enquiry
Our holiday clubs and activities are fantastic opportunities for kids to learn, develop and play. Led by expert instructors, our holiday clubs and activities are the perfect way to keep children active and educated during the school break. If you’d like to learn more about our holiday clubs and activities or want to book onto one of our holiday programmes, simply click the button below and one of our instructors will be in touch shortly.
Birthday Party Enquiry
We always love celebrating with our vibrant community, especially birthdays! At Park Pool we’ve got lots of ways to celebrate in style. If you’d like to speak to our birthday team about hosting your next celebration with us, please email us by clicking the button below and one of our party planners will be in touch soon.
Membership Freeze Enquiry
Did you know that you can freeze your membership with us? This is an easy and convenient way to cope with injuries or unexpected changes in your life without having to cancel your membership and rejoin with us again in the future.
To freeze your membership with us please click the button below and include your Membership Number, full name, email address, a contact phone number, the reason for your freeze and how long you’d like to freeze your membership for. Our friendly Memberships Team will be in touch with you shortly.
Membership Cancellation or Lesson/Course Cancellation Enquiry
We’re sorry to hear you are thinking of cancelling your membership with us, did you know you can freeze your membership, which may help with injuries or expected changes? Please read the contact option above if you’d like to learn more about freezing your membership instead.
If you would still like to proceed with cancellation your membership, please click the button below and include your Membership Number, full name, email address, a contact phone number and the reason for your membership cancellation. Our friendly Memberships Team will be in touch with you shortly.